Shipping policy
Shipping Policy
Last updated: 05th May 2026
At Heritedge LTD, we aim to deliver your order quickly and reliably.
Order Processing
- Orders are processed within 1 working day (Monday to Friday, excluding public holidays)
- Orders placed after business hours, on weekends, or on public holidays will be processed the next working day
Delivery Timeframes
- All orders are shipped using a tracked delivery service
- Estimated delivery time is 3–4 working days from dispatch
These timeframes are estimates and not guaranteed, but we always aim to meet them.
Shipping Confirmation & Tracking
- Once your order has been dispatched, you will receive a confirmation email
- This will include a tracking number so you can monitor your delivery
Delivery Issues
If your order has not arrived within 5 working days of dispatch, please contact us using this contact form.
We will investigate with the courier and assist in resolving the issue.
Incorrect Address Details
- Customers are responsible for providing accurate delivery information
- If an incorrect address is provided, please contact us immediately
If an order is returned to us due to incorrect address details:
- We may require additional postage costs to resend the item
Lost, Stolen, or Delayed Parcels
If your tracking shows as delivered but you have not received your order:
- Please check with neighbours or your local delivery office
- Contact us so we can assist further
We will work with the courier to investigate.
Shipping Locations
- We currently ship to United Kingdom addresses only